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CECO 110 Human Relations and Customer Service

This course is intended to provide the student with the essential leadership and people skills required for the delivery of a safe, professional and satisfying adventure product. Adventure Tourism guides must often take on several roles in their daily work. They are required to be not only proficient at their technical skills, but also; a team motivator, leader, chef, planner, problem solver, comforter, humorist, botanist and all around great person! Wow! This course will identify the leadership, human relations and customer service skills that the students must master to augment their technical skills and, in turn, become well rounded assistant guides.

Prerequisites 

English 10 or ENGL 030.